Submission to the Parliamentary Inquiry into social isolation and loneliness in Queensland_National Seniors Australia

Summary Loneliness was the most widely reported source of personal stress for Australians during April 2020, according to the ABS Household Impacts of COVID-19 Survey. Older Australians faced specific mental health vulnerabilities during COVID-19, such as bereavement, living alone, and lack of social networks. The rapid shift to a digital world during the pandemic posed challenges for older Australians who had to adapt without preparation. Unpaid carers, often older people, faced concerns about providing care during the pandemic. Closure of community-based organizations and activities left many older people without support and social interaction. National Seniors Australia provided support services, including the CALD Assertive COVID-19 Outreach Program, to assist older Australians from diverse communities. Branches of National Seniors Australia continued to provide social connection and support through virtual gatherings during COVID-19. The digital divide between younger and older Australians narrowed during the pandemic, with increased use of social media and messaging apps. The Be Connected program offers resources and courses to help older Australians connect to the internet and use digital technology effectively.