A New Model for Regulating Aged Care Submission

Summary: National Seniors Australia (NSA) welcomes the opportunity to provide feedback on Consultation Paper No.2 regarding a new model for regulating aged care. NSA supports the proposed 'regulatory stewardship' model and 'relational regulation' approach but emphasizes the need for clearer definitions and implementation details. NSA advocates for a rights-based approach in the aged care system, highlighting the importance of accountability, transparency, and community trust. The organization expresses concerns about sector capacity, particularly in thin markets and worker shortages, and supports the inclusion of non-corporations in aged care services. NSA welcomes improvements in complaint and feedback mechanisms but stresses the need for education programs to empower older people and change the culture of care.